Privacy Policy

Effective date: April 4, 2026

This Privacy Policy applies to the Balkan Radio mobile application and related services available through Radio Apex. It explains what information we collect, how we use it, when it may be shared, and what choices users have.

1. Developer and Contact Information

Application name: Balkan Radio
Website: Radio Apex
Privacy contact: [email protected]

2. Information We Collect

• Device and app information, such as app version, build type, device identifiers provided by analytics or advertising SDKs, and basic technical information needed to operate the app.
• Usage and analytics data, such as screen views, app launches, selected country, station play events, favorites actions, podcast opens, episode opens, and similar in-app interaction events.
• Approximate location or selected country data, if the app uses location or country selection to show relevant stations.
• Contact form data, when you voluntarily submit a contact request through the app, including subject and message content.
• Suggested station submission data, when you voluntarily submit a radio station proposal, including station name, stream URL, country, and technical request metadata.
• Advertising data, including ad impressions, ad requests, diagnostics, and related identifiers processed by Google AdMob and related Google advertising services.
• Push notification identifiers, if notifications are enabled on your device.

3. How We Use Information

• To operate and improve the Balkan Radio app and its content experience.
• To display radio stations, podcasts, YouTube podcast content, and related metadata.
• To remember user preferences such as favorites, selected country, and playback-related state.
• To measure app performance, feature usage, engagement, and stability trends.
• To serve and measure advertisements.
• To respond to support messages and station suggestions submitted by users.
• To protect the service, prevent misuse, and maintain technical security.

4. Data Sharing

We do not sell personal data. We may share limited information with service providers only as needed to operate the app.

• Google Firebase / Google Analytics for Firebase for analytics, diagnostics, and app measurement.
• Google AdMob / Google advertising services for ad delivery, monetization, measurement, and fraud prevention.
• Email and hosting infrastructure providers for handling contact requests and station submissions.
• Content and stream providers when the app accesses external radio streams, podcast feeds, or embedded media.
• Authorities or other parties when required by applicable law or legal process.

5. Advertising

The app may display banner ads, interstitial ads, app open ads, or related advertising formats. Advertising partners may process device and usage data in accordance with their own policies.

6. Analytics and Measurement

We use analytics tools, including Firebase Analytics, to understand app usage, such as app opens, screen views, selected content, playback events, favorites interactions, and general engagement.

7. Permissions

• Notification permission to send push notifications, if enabled.
• Location permission to improve country or nearby station relevance, where applicable.
• Network access to stream audio, load media, sync content, ads, and analytics.

8. Local Storage and Cached Content

To improve performance and limited offline usability, the app may cache radio station lists, podcast data, episode metadata, and cover images locally on your device.

9. Data Retention

We retain data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including analytics, service operation, security, support handling, legal compliance, and internal reporting.

10. Data Deletion

Users can remove locally stored app data by clearing app storage or uninstalling the application. If you submitted a contact request or station suggestion and want us to delete related submission records where applicable, contact us at [email protected].

11. Security

We use reasonable technical and organizational measures to protect data against unauthorized access, misuse, alteration, or loss. However, no system can be guaranteed to be 100% secure.

12. Children’s Privacy

Balkan Radio is not intended specifically for children. We do not knowingly collect personal information from children in violation of applicable law.

13. International Data Processing

Depending on the services used, information may be processed on servers located outside your country of residence.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted at this page.

15. Contact

For privacy questions, support requests, or data-related inquiries, contact: [email protected]